Return Policy

 

We hope you are happy with your purchase. If you wish to request a return, please read the following conditions carefully.

 

1. Return Conditions

• Please inspect your item carefully upon delivery, before removing any tags or disposing of the packaging.

• Items must be returned unworn, undamaged and unused, with all tags attached and in their original packaging.

• Returns may be refused if the item has been soiled, damaged, used, or has absorbed odours.

• Sale items cannot be returned.

• Orders refused due to unpaid customs duties, taxes or import charges cannot be accepted as returns.

 

2. How to Request a Return

• Please contact us via the Contact Form within 7 days of delivery.

• Once your return has been approved, our customer support team will provide return instructions.

• The item must be shipped within 5 days of receiving the return instructions.

 

3. Exchanges

• We do not accept exchanges for reasons other than defective or incorrect items.

• This includes requests such as changes in colour or other customer preferences.

 

4. Return Shipping

• Returns must be sent by a trackable courier service such as DHL, FedEx or UPS.

• Please do not use postal services such as EMS, ePacket or standard airmail, as this may result in customs duties being charged to us and the return may be refused.

• Where possible, we recommend using the original delivery box.

• Please include a commercial invoice clearly marked “RETURN ITEM”.

• Please provide the tracking details once the item has been shipped.

 

5. Costs and Responsibility

• For returns due to customer preference, all shipping costs, customs duties and related fees are the customer’s responsibility.

• Shipments sent cash on delivery will not be accepted.

• We are not responsible for loss or damage during return transit.

• Insurance for loss or damage during return shipping is optional and at the customer’s discretion.

 

6. Refunds

• Refunds will be processed after the returned item has been inspected.

• If any accessories are missing, or if the item condition differs from its original shipped state, applicable fees may be deducted from the refund amount.

• If the item does not meet our return conditions, we reserve the right to refuse the return.

• Even after a return has been approved, we reserve the right to refuse the return after inspection. In such cases, our customer support team will contact you.